Signature Foods & Artisan Pottery From Our Door to Yours Since 1830
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Contact Us

Contact us for our assistance in any way you need help. 

By Phone:

    For Mail-orders - Toll-free 877-653-6455 (877-OLD-MILL) 

    For General Information - 865-428-0771


By Fax: 865-774-7192


By Email:

If you have any questions about an order you've placed or received, an order you need help completing online, or other information about our services or products please contact

For questions or comments about The Old Mill Square Shops, The Old Mill Restaurant, or The Old Mill Pottery House Café & Grille contact

By Mail:

The Old Mill
3344 Butler Street, Pigeon Forge, TN 37863
P.O. Box 266, Pigeon Forge, TN 37868



Return Policy:

We want you to be totally satisfied with your purchase. If there are any issues with your purchase we are happy to help correct the problem. Please do not return food items. We will gladly refund your money or send you a replacement for any food product with which you experienced a problem. Non-food items may be returned for refund or exchange. Please contact our customer service department toll-free at 877-653-6455 (877-OLD-MILL) within 14 days of delivery, and a representative will assist you with your refund or return.!!