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FAQ

ARE CREDIT CARD TRANSACTIONS SAFE?

Absolutely, in fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with all browsers so that only we can read a buyer's personal information. 

CAN I SEND GIFTS USING THE OLD MILL WEBSITE?

Yes, shoppers can ship their gifts directly to their recipients. During the ordering process, just tell us to ship their orders to an address other than the billing address. 

HOW DOES THE ORDER PROCESS WORK?

When you see an item you want to buy, click the Add to Cart button. This places the product in an electronic shopping cart. After putting all the items you wish to buy in your shopping cart you can click on "Checkout". You will then be asked to give us your name, billing address, credit card number and shipping address. You will then be shown the total amount of your order, including sales tax (Tennessee residents only) and shipping charges. If the information is correct you should click "Submit Order". If it is incorrect you can go back and correct information on previous pages. You can also cancel the order at this point. If you click on "Submit Order" a page will appear that confirms your order. We will send you a confirmation of your order via email. 

WHAT ARE THE SHIPPING OPTIONS?

Gift Cards are mailed via the U.S. Postal Service. All Other items are shipped via UPS. Additional Shipping Information

IS MY INFORMATION CONFIDENTIAL?

The Old Mill does not release any information about its visitors and customers to any other agency.